Ultra-X CloudOne Managed Customer Agent- What the End Client Sees

When the CloudOne Managed Customer Agent has been installed on a device, it will immediately begin to monitor for issues and notify both the CloudOne dashboard and the customer if any issues are detected. The end customer notification will display the following system tray balloon as shown below: 

The device owner will identify the issue and click on the balloon.
A new window will appear providing the opportunity to send a service request by clicking the blue button.

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