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How to run the CloudOne Toolkit v2?

Question:

How to run the CloudOne Toolkit v2?

 

Answer:

To run the CloudOne Toolkit:

1. Download the CloudOne Toolkit from the CloudOne portal:

http://www.uxd.com/cloudone

 

2. Launch the CloudOne self extracting exe:

UXCloudOne-Complete_v2.17.xxx.exe

or

UXCloudOne-BareBones_v2.17.309(1).exe

 

3. The self extracting exe will unpack a temporary folder to: C:\uxc1tk2 and then automatically launch

4. Enter your login information and then press the continue button

5. The login credentials will validate and then display subscription info. Click the CONTINUE button.

6. CloudOne will attempt to identify the serial# of the unit under test and use as the reference ID. You can modify this ID as needed. Click the Continue button

7. CloudOne will query the cloud database for all reports related to the serial# / reference id value.

8. If any reports / records are found, it will display in the service history window. Click on the report icon on the right to view the report, otherwise click the continue button.

9. Technician Console will scan and display results with color coded boxes

a) Serial Number, Brand, Model and Windows Version
b) Hardware Warning

    If the button is green – no critical system events have been detected

    If the button is red – one or more thresholds have been met. It is recommended to click the button to       View System Event Calendar.

    The System Event calendar

c) Disabled Hardware

    If the button is green – no disabled devices have been detected

    If the button is red – one or more devices are disabled or are having a possible driver issue. Click this     button to automatically launch the Windows Hardware Troubleshooter.

 Follow the onscreen instructions to complete the troubleshooter

d) Virus & Malware Protection Status

    If the button is green – the current Antivirus protection is in good status

    If the button is red – there is no Antivirus protection present or is expired. Click this button to open the     Windows Security Center.

e) Firewall Protection Status

    If the button is green – the current Firewall protection is in good status

    If the button is red – there is no Firewall protection present or is Disabled. Click this button to open the     Windows Security Center.

f)  Windows Updates

    If the button is green – Windows Update status is currently ok.

    If the button is yellow – A few Windows Updates are available.

    If the button is red – There are several Windows Updates available and it is encouraged to install         immediately. Click this button to open the Windows Update panel.

g) Action Center Messages

    If the button is green – There are no active Action Center Messages

    If the button is yellow – One or more Action Center Messages are available. Click the button to view     the message.

 

h) Available Disk Space

     If the button is green – Current available disk space on the primary HDD is sufficient

     If the button is yellow – Current available disk space is low. Click the button to open Disk Management.

 i) Primary Disk Health

     If the button is green – Current primary disk health is OK

     If the button is yellow or red – Current primary disk health should be checked immediately

j) Backup and Restore Shortcut

k) BIOS Version

l) Battery Health

   If the box is green, then battery health is OK

   If the box is red, then battery health is low and should be checked with diagnostic

m) Power Plan

   If box is green then, High Performance mode is enabled

   If box is yellow, then High Performance mode is not enabled.

n) List of tools / Navigation

   Click on a tool for more information and then click Continue to launch the selected tool

 

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